TBTS App - Privacy Policy

This Privacy Policy describes how TBTS (Token Based Transaction System) App collects, uses, and shares your information when you use our services under normal operating conditions, as well as our approach to data security and user communication during potential disaster or hacking situations.

Information We Collect

We may collect the following types of information:

• Account Information: When you create an account, we collect your email address (if you log in with Gmail) or your phone number.
• Profile Information: You may choose to provide additional information for your profile, such as your name.
• Financial Information: To facilitate deposits and payouts, we collect your bank account details when you initiate a payout request. This information is used solely for processing transactions.
• Token Generation Information: When you generate a token, we collect the amount you specify and the generated token number and associated authorization number(s).
• Token Redemption Information: When a token is redeemed, we collect the token number and authorization number(s) used for redemption, as well as the user who initiated the redemption.
• Payout Request Information: When you request a payout, we collect the requested amount and the bank account details you provide for the transfer.
• Device Information: We may collect information about the device you use to access the app, such as the device type, operating system, and unique device identifiers.
• Usage Data: We collect information about how you interact with our app, such as the features you use and the time and duration of your activities.
• Log Data: Our servers automatically record information ("Log Data") created by your use of the Services. Log Data may include information such as your IP address, browser type, the referring domain, pages visited, your mobile carrier, device and application IDs, and search terms.

How We Use Your Information

We may use the information we collect for various purposes, including:

• To create and manage your account.
• To facilitate deposits into your App account.
• To generate and manage token numbers and associated authorization numbers for your transactions.
• To enable the redemption of tokens when the correct token number and authorization number(s) are provided.
• To process payout requests and manage related inquiries.
• To provide, maintain, and improve our app and services.
• To monitor and analyze usage and trends to enhance user experience.
• To ensure the security and integrity of our app and to prevent fraud, **including during and after potential security incidents.**
• To communicate with you, such as to provide updates, support, or information about your transactions, **and to inform you of service disruptions or security breaches.**
• To comply with legal obligations.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• With Redemption Initiators: When a token number and its authorization number(s) are used for redemption, the system verifies the validity of the token and may record the user who initiated the redemption for transaction tracking and security purposes.
• With our Payout Manager: To process your payout requests, we share your payout details, including the requested amount and your provided bank account information, with our dedicated payout manager.
• Service Providers: We may engage third-party service providers to assist with app development, hosting, analytics, payment processing, security, and other services. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with third parties with your explicit consent.
• During Security Incidents and Disasters: In the event of a security breach, hacking attempt, or natural disaster impacting our services, we may share necessary information with law enforcement, cybersecurity experts, and other relevant authorities to investigate, mitigate, and recover from the incident. We will strive to inform you of such events as appropriate and as legally required.

Payouts During Disruptions

We strive to process payouts promptly after receiving a valid payout request. Our dedicated payout manager handles these requests. However, please be aware that payouts may experience significant delays or temporary interruptions due to various factors, including but not limited to:

• Technical issues with payment processors or banking systems.
• High transaction volumes.
• Security checks and verifications to prevent fraud.
• Bank processing times, which are outside of our direct control.
• **Natural disasters, widespread power outages, or other significant disruptive events affecting infrastructure.**
• **Cyberattacks, security breaches, or system compromises that impact our ability to process transactions.**

During disaster or hacking situations, our primary focus will be on securing the system and user data. Payout processing may be suspended or significantly delayed. We will make reasonable efforts to resume normal payout processing as soon as it is safe and feasible to do so. We appreciate your understanding and patience in such circumstances. If you have concerns regarding your payout, please contact us through the provided contact information, keeping in mind that our response times may be affected by the ongoing situation.

Data Security and Handling During Disruptions

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption of sensitive data, secure storage of credentials, access controls to limit who can access your information, and regular security audits. We also have measures in place to address potential disruptions:

• **Data Backups:** We maintain regular backups of our data to help ensure its availability in the event of data loss or system failure.
• **Incident Response Plan:** We have an incident response plan in place to address security breaches and other disruptive events. This plan includes steps for identifying, containing, and recovering from such incidents.
• **Security Monitoring:** We monitor our systems for potential security threats and vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure, and unforeseen events like sophisticated cyberattacks or major natural disasters can potentially compromise data security. In the event of a security breach, we will take reasonable steps to notify affected users as required by applicable law and will work to mitigate any potential harm.

Communication During Service Disruptions and Security Incidents

In the event of a significant service disruption due to a disaster or hacking situation, our primary focus will be on restoring services and securing data. Communication may be limited, but we will make reasonable efforts to keep users informed through available channels, which may include:

• Announcements within the App (if accessible).
• Updates on our website or social media channels (if available).
• Email notifications to registered users (if our systems allow).
• SMS messages (if applicable and feasible).

Please understand that communication methods may be constrained depending on the nature and severity of the disruption. We appreciate your patience and understanding during such times.

Your Rights

You may have certain rights regarding your personal information, including the right to:

• Access the information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at singhnarsimha5@gmail.com. Please note that our ability to fulfill these requests may be affected during and immediately after significant service disruptions or security incidents.

Children's Privacy

Our app is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

TBTS Team
8171312595
Email: singhnarsimha5@gmail.com

Last Updated: 01/01/2025